Privacy Policy

1. Who We Are and How to Contact Us

Nexavyn (ABN: 21 696 400 476) is a sole trader business based in Australia that builds and operates digital products, including the GameTab mobile application. This Privacy Policy applies to data handled by Nexavyn at a company level — across our website, communications, and business operations. It does not override product-specific policies; where both apply, both should be read together. If a product-specific privacy policy gives more detailed information about that product, the product-specific policy applies to that product.

For privacy questions or requests, contact us at support@nexavyn.com. We will respond within 30 days, or within the timeframe required by applicable law. Where a product-specific policy commits to a shorter response time, that shorter time applies to requests about that product — the GameTab Privacy Policy commits to 15 days.

2. Information We Collect

At the company level, Nexavyn may collect:

• Contact information you provide directly, such as your name and email address when you contact us or submit a business inquiry.
• Messages and communications sent through our support or feedback channels.
• Technical and diagnostic information necessary to operate and maintain our websites and services reliably and securely.
• Crash reports, error diagnostics, performance and session-stability data collected via Sentry (sentry.io) for our apps may include device model, OS version, app version, stack traces, navigation and method/status breadcrumbs, performance timing, and a pseudonymous user identifier. Updated GameTab clients exclude URLs, bodies and headers from HTTP breadcrumbs and remove HTTP URLs and query data from performance spans; older events may contain those details. AI agents using Anthropic analyse diagnostic events to investigate faults and prepare fixes. Diagnostic input may include technical identifiers and billing-fault context; output redaction does not erase provider-held input. This data is used for reliability and security, not advertising or profiling. The GameTab Privacy Policy gives the provider, retention and billing-diagnostic details.
• Standard technical information your browser sends when you visit our website, such as your IP address and browser type, which is handled by our hosting provider to serve the page. Our website does not currently set cookies or run analytics or advertising scripts — see Section 5 (Cookies and Third-Party Services) for what it does load.

Product-level data collected through our apps (such as GameTab user accounts, private profile attributes and group data) is described in the relevant product privacy policy, not here. For example, GameTab stores an optional Male, Female, or Prefer not to say selection that personalises the user's own Home artwork and is visible to the admin teams of the groups they belong to; the GameTab policy explains that collection, its visibility, purpose, retention, and deletion.

3. How We Use Information

• To provide, operate, maintain, and improve Nexavyn websites and products.
• To respond to support requests, feedback, and business inquiries.
• To maintain security, detect and prevent abuse, and comply with legal obligations.
• To diagnose technical issues using crash and error reporting tools.
• To understand general usage patterns and improve the reliability of our services.

We do not use company-level data for third-party advertising tracking, behavioural profiling, or targeted advertising, and we do not provide company-level data to data brokers.

4. Sharing of Information

We do not sell, rent, or trade personal information. We may share data in the following situations:

• Service providers — trusted infrastructure and service providers that help us run our systems (such as hosting, crash reporting, performance monitoring, AI-assisted diagnostic analysis, email delivery, push notifications, app distribution, subscription management, maps/geocoding, and product infrastructure), each operating under their own data processing terms. We do not use advertising or behavioural analytics providers.
• Legal requirements — where disclosure is required by law, regulation, court order, or to protect the rights, safety, or security of users or Nexavyn.
• Business transfers — in connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction.

5. Cookies and Third-Party Services

Cookies and analytics. Our website does not currently set cookies, and does not run analytics, advertising, or tracking scripts of any kind. If that changes we will update this policy first. You can control cookies generally through your browser settings.

Google Fonts. Our website pages load fonts from Google Fonts (fonts.googleapis.com and fonts.gstatic.com). Loading a font discloses your IP address and browser details to Google, whose handling is governed by Google's Privacy Policy. Our hosting infrastructure also receives the technical request information needed to deliver and protect the website. Links you choose to follow, including store and contact links, are handled by the destination service under its own terms.

Product providers. Our products use providers such as Supabase, Sentry, Anthropic, Zoho Mail, Resend, Expo, RevenueCat, Apple, Google, OpenStreetMap, and the app stores. Zoho Mail delivers GameTab sign-up confirmation and password-reset emails; Resend delivers app-generated emails. These providers are governed by their own privacy terms. Product-specific privacy policies give the detailed provider list and describe what data is shared with each — see the GameTab Privacy Policy for GameTab.

6. Where Your Data Is Processed

Nexavyn is based in Australia and our primary product database is hosted in Australia. Some service providers process limited data outside Australia, including in the United States — for example diagnostics and AI-assisted analysis, push notification routing, email delivery and subscription management. Zoho processing location depends on the account's data centre and provider arrangements. Google Fonts is served from Google's global infrastructure.

We share only the information each provider needs to perform its function. The product-specific privacy policies list, provider by provider, what leaves Australia and why.

7. Retention and Security

We retain information only as long as needed for legitimate business and legal purposes. Support and inquiry records are retained for as long as needed to provide assistance and for legal and compliance purposes. Crash and diagnostic data is retained for the period needed to resolve and prevent issues.

We use reasonable technical and organisational safeguards to protect data, including encrypted transmission and access controls. No method of storage or transmission is completely secure.

8. Data Breach Notification

In the event of a personal data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under Australia's Notifiable Data Breaches (NDB) scheme.

9. Your Privacy Rights

Where the Australian Privacy Act 1988 and Australian Privacy Principles apply, you have the right to access and correct personal information we hold about you, and to make a complaint about how we handle your information.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise these rights or make a privacy complaint, contact us at support@nexavyn.com with enough detail to identify the information or issue and the outcome you seek. We may ask for proportionate identity verification before disclosing or changing personal information. We will investigate, explain our decision and any available next steps, and respond within 30 days (or the shorter product-specific period). If more time is needed, we will explain why and give an expected completion date. If we cannot grant access or correction, we will explain the reason unless the law prevents us. You can contact the OAIC if the issue remains unresolved and is within its jurisdiction. We also consider privacy requests under this policy where the APPs do not apply.

10. Children's Privacy

Nexavyn services require users to be at least 16 years old, as set out in our Terms of Service. Our services are not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child under 16 has provided us with personal information, contact us at support@nexavyn.com and we will promptly delete it. Product-specific policies may add detail — see the GameTab Privacy Policy for how this applies in GameTab, including guest players added by a group admin.

11. Product-Specific Policies

Some Nexavyn products have additional privacy terms that apply alongside this policy. For GameTab details, see:

• GameTab Privacy Policy
• GameTab Terms of Service
• GameTab Account Deletion

GameTab account deletion is available in the app, and users who cannot access the app can request deletion by email using the standalone GameTab account deletion page.

12. Terms of Service

Use of Nexavyn websites and services is also governed by our Terms of Service.

13. Policy Updates

We may update this policy from time to time to reflect changes in our services, legal requirements, or data practices. We will update the "Last Updated" date and communicate material changes affecting existing users through the relevant service or an available contact channel. Where the law requires consent to a new use or disclosure, publishing this policy or continued use alone is not a substitute for that consent. We encourage you to review this page periodically.